Billing and connection issues: support ticket
If you have an issue with a plan, client app, or international connection, submit a ticket through the user dashboard. You can also check the status of submitted tickets there.
Contact options
Please use the contact options published on this site. The only currently available option is support tickets through the user dashboard.
User dashboard support ticket
Use this option for help with plans, payment records, subscription imports, and connection problems. Include the platform you use, what happened, and the relevant connection route. For account or order issues, provide the relevant details in your ticket to help us investigate.
Submit or view a ticket ›Connection issues: Include the platform you use, the route you selected, and the steps you took when the issue occurred.
Email support
Best for inquiries that need a detailed explanation or attachments. No contact email has been published. Submit your message through a support ticket first, then confirm any follow-up contact method in the ticket.
For longer descriptions, organize your message into paragraphs in the ticket and note what you have tried and any messages you saw.
Telegram support
Best for brief conversations. No Telegram account has been published. Do not send account details or subscription links to accounts not confirmed by this site. For help, use a support ticket in the user dashboard.
For account, plan, or subscription link issues, use a ticket associated with the relevant account.
Replies and issue details
Response times depend on the type of issue and the information needed to investigate it. No fixed response time is promised. Check the user dashboard for ticket replies and status updates.